Licensepromo.com Returns Policy

Do you accept returns from countries within Europe? Yes, we accept returns within and outside Europe.

Do you accept exchanges? Yes, we can exchange the product if desired.

How can customers return your products? Via a returns form on our website.

How do customers receive the return label? Via the website.

Select the product conditions you are returning: Digital licenses are excluded from the right of return.

What are the restocking fees? No fees.

How much do customers pay for return shipping? Free.

Refund processing time: 10 business days.

Damage and problems: Once you have received the product, check as soon as possible whether any problems occur.

European Union 14 day cooling off period: Notwithstanding the above, if the goods are shipped to the European Union you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

Refunds: We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and issue the refund.

Company details: Cold Secrets B.V. Botter 35 04 Lelystad, 8243KE Netherlands TRADE UNDER KVK 76817466
Netherlands VAT identification number: NL 860796693B01

Contact details:

Email: info@licensepromo.com
Telephone: 085 130 1265